The Post-Appointment Feedback survey is a valuable tool for gathering information from your patients regarding their experience in your office.
The first nine questions of your survey cannot be edited, and are in a 5-star rating format. You can, however, add up to five additional, custom questions to your survey, and give your patients the option to provide written responses.
Check out the Feedback section of the Editing Patient Pages page for more information about adding custom questions to your surveys.
Just below the Preview button is a field that allows you to enter up to three email addresses to which your survey results will be sent. When entering more than one email address into this field, be sure to separate each address with a semicolon (ex: firstname.lastname@example.org;email@example.com;firstname.lastname@example.org).
At the bottom of the page you will find the Delivery Schedule options for the Post-Appointment Feedback survey. Using the drop-down menus, you can choose how soon after an appointment your patients will be sent the survey, and the minimum amount of time that must pass before a patient will receive another survey.
Members of our support team are available Monday through Friday, from 6:00 AM until 5:00 PM Pacific. You can reach us Toll Free at 888-416-8431.