AutoFills are shortcuts used to populate your reminders and messages automatically with appointment or office-specific information. AutoFills make it possible to personalize the messages you send, without your having to write out each message manually for each patient.
When editing a message in your Member Dashboard, you will see AutoFills in use in the Message Text. These are the words or phrases that appear in brackets in the body of the message, such as [Patient_Name] (see examples highlighted in the image below). When the message is sent to your patient, the words and phrases in these brackets are replaced with real information, specific to your office, your patient, or the patient’s appointment.
When editing your email messages, you can use the drop-down menus in the Message Text section of the page to add AutoFills. Some messages will require certain AutoFills, to ensure that the email is relevant and meaningful. These will be listed in the Required AutoFills drop-down menu. To the right of this is the Optional AutoFills drop-down menu. From this list, you can choose to add additional AutoFills to your message.
Simply place your cursor where you want the AutoFill to appear in your message, then select the desired AutoFill from the drop-down menu. You will see the AutoFill appear in brackets in the body of your Message Text.
When you are finished adding your AutoFills, use the Save button to save your changes.
AutoFills only work when the email is assigned to a patient and there is information to use in those fields. When previewing a message, you will not see the AutoFills replaced with actual names or dates.
Below is a list of AutoFills that are available for use with various email messages, and a brief description of each.
From the Message Body section of your Voice reminder page, you can see how your reminders are configured, including any AutoFills that are being used. To edit the content of your reminder, you will need to visit the Voice Settings page. See our Help pages on Sesame Voice for more information.
From the page for your Text Appointment reminder, you can view the Reminder Message field to see the contents of your Text reminder. Any AutoFills being used in your Text reminders will be displayed here, but this message cannot be edited, and additional AutoFills cannot be added to this message.
Members of our support team are available Monday through Friday, from 6:00 AM until 5:00 PM Pacific. You can reach us Toll Free at 888-416-8431.